FAQs

Frequently Asked Questions

Dawtek Online has prepared a list of Frequently Asked Questions (FAQs) to provide you with information you may require when making a purchase from our website.

Should you require any additional information, please contact us at info@dawtekonline.com.au or 1300 329 835 during business hours.

 

Product Details

Q – What will I get with my purchase?

A – All Dawtek Online templates are in Microsoft Word format, allowing you to edit them as you please. When you purchase any of our products, you will receive an email containing instructions on how to download your template. Ultimately, you simply log into your Dawtek Online account and download the templates you have purchased.

Q – How much additional work is required to customise my template?

A – The amount of effort required to customise each template varies based on the size of the document and your preferences. Each template is easily editable in Microsoft Word, and a typical Dawtek Online customer can customise a suitable policy and procedure manual within minutes. The actual time required will depend on your specific situation, needs and scope.

Q – Are Dawtek Online templates applicable to a specific industry?

A – All Dawtek Online templates are designed and written to be applicable to a variety of industries and business types. All of our templates adhere to current legislation that is applicable to all businesses. Industry-specific Acts and Regulations are not addressed, and this will have to be customised by your organisation. It is the responsibility of your organisation to update purchased templates with legislative changes as they occur. Dawtek Online will endeavour to provide up-to-date templates, and to notify you of legislative changes through our articles and e-newsletter.

Q – How often are the templates updated? Will I receive notification of these changes?

A – Dawtek Online will continually update our site with new products. We also continually review our existing templates for improvements and legislative updates as needed. All changes to templates will be updated on the news section of the website. We will also endeavour to notify existing customers of changes and updates via email, articles or our e-newsletter.

Q – How often can I use the templates?

A – Each template that you purchase is licensed to you and your organisation. Once you have customised and saved the template locally, it is yours to use as often as you like. However, the purchase is for internal use only and is not to be distributed outside of your organisation for use by other persons or companies.

Formatting and Downloading

Q – How do I access and download my purchase?

A – Once your payment has been received you will receive an email confirming your purchase. This email will provide step-by-step instructions on how to download your template. You can download purchased templates by logging in to your Dawtek Online account (use your email address and password to log into your account). You can download purchased templates as soon as your payment has been processed, which, for successful credit card transactions, is almost instantaneous.

Q – What is the format of the templates?

A – Dawtek Online templates are in Microsoft Word 97–2003 format. They can be easily viewed, customised and printed using any version of Microsoft Word from 1997 onward.

Q – Are Dawtek Online templates compatible with Mac computers?

A – Dawtek Online templates are in Microsoft Word format. If the Mac computer has Microsoft Word installed, then Dawtek Online templates are compatible.

Q – Will I need any special software to access my templates?

A – Depending on what template you have purchased, you may require WinZip or Adobe Acrobat Reader to access your templates and view instructions. This has been done to minimise the time it takes you to download multiple documents. Both of these programs are available to install for free, and if you are required to use them you will be provided with instructions on how to access your templates. 

Install a free copy of WinZip at www.winzip.com
Install a free copy of Adobe Acrobat Reader (for PDF files) at www.get.adobe.com/reader/

 

Q – I am having trouble customising my template, help!

A – Our templates include instructions for customising. Alternatively, Dawtek Online offers a full customisation and printing service at an additional cost, saving you the time and effort of doing this yourself. Please contact us on info@dawtek.com.au or 1300 329 835 to discuss your requirements, or if you require any further assistance.

 

Ordering and Payment

Q – Will I receive a confirmation email for my order?

A – Yes. You will receive a confirmation email after you place your order, which will be sent to the email address you registered with on the Dawtek Online website.

Q – What payment options are available?

A – We accept Visa, MasterCard and PayPal. Should these payment options not be compatible with your organisation, please contact us on info@dawtek.com.au or 1300 329 835 to discuss a suitable alternative. Please note that in order for the payment to process, your Visa or MasterCard must have been ‘Verified by Visa’ and you will have a password to enter. To verify your cards, please contact your bank or financial institution.

Q – What is the return policy?

A – You have 24 hours to download and review your purchase. If for any reason you are not satisfied, contact us for a full refund.

 

Additional Services

Q – Does Dawtek Online offer any other services?

A – If you are unable to find the specific document you are seeking, please don’t hesitate to contact as. We are continually working on adding new products to the site, so we may be developing the one you require right now! We also provide product customisation and printing services at an additional cost, saving you the time and effort of doing it yourself. For further information please contact us on info@dawtekonline.com.au or 1300 329 835.

In addition, our sister company Dawtek provides a range of tender, business and technical writing services. Dawtek designs, writes and delivers end-user, business, tender, technical and training documentation for print, online and the web. Dawtek also offers customised printing and binding solutions for your all your documentation requirements. More information can be found at www.dawtek.com.au, or contact info@dawtek.com.au or 1300 329 835.