OHS - Grievance and Complaint Resolution Policy

Staff grievances occur in every workplace and handling them appropriately is important for maintaining a harmonious and productive work environment. Covers natural justice, responsibilities, fairness and impartiality, confidentiality, timeframes, documentation, formal and informal resolutions. The Grievance and Complaint Resolution Policy includes procedural guidelines for reporting and resolving grievances in those cases where early resolution is not possible. BONUS: The Grievance Registration Form is included with this Policy.